Don’t Buy Yahoo – At Least Not Yet

With great public fanfare Yahoo hired a Google executive as CEO this week. 

The good news is that by all accounts Ms. Marissa Mayer is very hard working, very smart and deeply knowledgeable about all things internet.  Ms. Mayer also was extremely successful at Google, which is a powerful recommendation for her skills.  This has pleased a lot of people.  Some have practically gushed with excitement, and have already determined this is a pivotal event destined to save Yahoo.

But, before we get carried away with ourselves, there are plenty of sound reasons to remain skeptical.  Check out this chart, and I concur completely with originator Jay Yarow of Business Insider – the #1 problem at Yahoo is revenue growth:

Yahoo revenue growth 7-2012
Source:  BusinessInsider.com reproduced with permission of Jay Yarow

Let's not forget, this problematic slide occurred under the last person who had great tech industry credentials, deep experience and a ton of smarts; Carol Bartz.  She was the last Yahoo CEO who was brought in with great fanfare and expectations of better things after being the wildly successful CEO of AutoCad.  Only things didn't go so well and she was unceremoniously fired amidst much acrimony.

So, like they say on financial documents, past performance is not necessarily an indicator of future performance.

What Yahoo needs is to become relevant again.  It has lost the competition in search, and search ads, to Google.  It is not really competitive in banner ads with leader Facebook, and strong competitor Google.  It is no longer leads in image sharing which has gone to Pinterest.  It has no game in local coupons and marketing which is being driven by GroupOn and Yelp.  For a company that pioneered the internet, and once led in so many ways, Yahoo has lost relevancy as new entrants have clobbered it on all fronts. 

Because it has fallen so far behind, it is ridiculous to think Yahoo will catch up and surpass the industry leaders in existing markets.  No CEO, regarless of their historical success and skills, can pull off that trick.  The only hope for Yahoo is to find entirely new markets where it can once again pioneer new solutions that do not go head-to-head with existing leaders.  Yahoo must meet emerging, unmet needs in new ways with new, innovative solutions that it can ride to success.  Like the turn to mobile that saved the nearly dead Mac-centric Apple in 2000.  Or the change to services from hardware that saved IBM in the 1990s.

Ms. Mayer's entire working career was at Google, so it is worth looking into Google's experience to see if that gives us indications of what Ms. Mayer may do.

Unfortunately, Google has been really weak at implementing new solutions which create high revenue, new markets.  Google has been a wild success at search, its first product, which still generates 90% of the company's revenue. 

  • Android is a very important mobile operating system.  But unfortunately giving away the product has done nothing to help sales and profits at Google.  Yahoo certainly cannot afford to develop something so sophisticated and give it away.
  • To try turning around the Android sales and profits Google bought market laggard Motorola Mobility for $12.5B.  With a total market cap of only $19.2B Yahoo is in no position to attempt buying its way out of trouble.
  • Chrome is a great product that has selectively won several head-to-head battles with other application environments.  However, again, it has not created meaningful revenues.  Despite a big investment.
  • Google+ has its advocates, but it was at least 3 years late to market allowing Facebook to develop a tremendous lead.  So far the product is still far behind in its gladiator battle with FB, and produces little revenue despite the enormous development and launch costs – which are still draining resources from Google.
  • Google has invested in an exciting, self-driving automobile.  But nobody knows when, or if, it will be sold.  So far, money spent and no plan for a return.
  • Google glasses are cool.  But the revenue model?  Launch date?  Manufacturing and distribution partners for commercialization?
  • Google innovated a number of exciting potential product markets, but because it failed at market implementation eventually it simply killed them.  Remember Wave?  Powermeter? Picnik? Google Checkout?  Google answers? Google Buzz? Fast Flip? Google Lively? Squared? 

If ever a company proved that there is a difference between innovating new products and launching successfully to create new markets  it has to be Google.

So is Yahoo destined to fail?  No.  As previously mentioned, Apple and IBM both registered incredibly successful turnarounds.  Bright people with flexible minds and leadership skills can do incredible things.  But it will be up to Ms. Mayer to actually shed some of that Google history – fast.

At Google Ms. Mayer was employee #20 on a veritable rocket ship.   The challenge at Google was to keep being better and better at search, and ads associated with search.  And developing products, like GMail, that continued to tie people to Google search.  It was hard work, but it was all about making Google better at what it had always done, executing sustaining innovations to keep Google ahead in a rapidly growing marketplace.

Yahoo is NOT Google, and has a very different set of needs.  

Yahoo is in far worse shape now than when Ms. Bartz came in as the technical wonderkind to turn it around last time. Ms. Mayer takes the reigns of a company going in the wrong direction (losing revenues) with fewer people, fewer resources, weaker market position on its primary products and a weakening brand.   Hopefully she's as smart as many people say she is and acts quickly to find those new markets with products fulfilling unmet needs.  Or she's likely to end up turning out the lights at the company where Ms. Bartz dimmed them significantly.

Drop 2011 Dogs for 2012’s Stars – Avoid Kodak, Sears, Nokia, RIMM, HP, Sony – Buy Apple, Amazon, Google, Netflix

The S&P 500 ended 2011 almost exactly where it started.  If ever there was a year when being invested in the right companies, and selling the dogs, mattered for higher portfolio returns it was 2011.  The good news is that many of the 2011 dogs were easy to spot, and easy to sell before ruining your portfolio. 

There were many bad performers.  However, there was a common theme.  Most simply did not adjust to market shifts.  Environmental changes, from technology to regulations, made them less competitive thus producing declining returns as newer competitors benefitted.  Additionally, these companies chose – often over the course of several years – to eschew innovation and new product launches.  They chose to keep investing in efforts to defend and extend historical, but troubled, businesses rather than innovate toward a more successful future.

Looking at the trends that put these companies into trouble we can recognize the need to continue avoiding these companies, even though many analysts are starting to say they may be "value stocks." Instead we can invest in the trends by buying companies likely to grow and increase portfolio returns in 2012.

Avoid Kodak – Buy Apple or Google

Few companies are as iconic as Eastman Kodak, inventor of amateur photography and creator of the star product in the hit 1973 Paul Simon song "Kodachrome." However, it was clear in the late 1980s that digital cameras were going to change photography.  Kodak itself was one of the primary inventors of the core technology, but licensed it to others in order to generate cash it invested trying to defend and extend photographic film and paper sales.  In my 2008 book "Create Marketplace Disruption" I highlighted Kodak as a company so locked-in to film sales that it was unwilling to even consider moving into new markets.

In 2011 EK lost almost all its value, falling from $3.85 share to about 60 cents.  The whole company is now worth only $175M as it rapidly moves toward NYSE delisting and bankruptcy, and complete failure.  The trend that doomed EK has been 2 decades in the making, yet like an ocean freighter collision management simply let momentum kill the company.  The long slide has gone on for years, and will not reverse.  If you want to invest in photography your best plays are smart phone suppliers Apple, and Google for not only the Android software but the Chrome apps that are being used to photoshop images right inside browser windows.

Avoid Sears – Buy Amazon

When hedge fund manager Ed Lampert took over KMart by buying their bonds in bankruptcy, then used that platform to buy Sears back in 2006 the Wall Street folks hailed him as a genius. "Mad Money" Jim Cramer said "Fast Eddie" Lampert was his former college roommate, and that was all he needed to recommend buying the stock.  On the strength of such spurrious recommendations, Sears Holdings initially did quite well.

However, I was quoted in The Chicago Tribune the day of the Sears acquisition announcement saying the merged company was doomed – because the trends were clear.  Wal-Mart was in pitched battle with Target to "own" the discount market which had crushed KMart.  Sears was pinched by them on the low end, and by better operators of vertically focused companies such as Kohl's for clothing, Best Buy for appliances and Home Depot for repair and landscape tools.  Sears was swimming against the trends, and Ed Lampert had no plans to re-invent the company.  What lay ahead was cost-cutting and store closings which would kill both brands in a market already overly saturated with traditional brick-and-mortar retailers as long-term more sales moved on-line.

Now Sears Holdings has gone full circle.  In the last 12 months the stock has dropped from $95 to $31.50 – a decline of more than two thirds (a loss of over $7B in investor value.)  Sears and KMart have no future, nor do the Craftsman or Kenmore brands.  After Christmas management announced a new round of store closings as same stores sales continues its never-ending slide, and finally most industry analysts are saying Sears has nowhere to go but down. 

The retail future belongs to Amazon.com – which is where you should invest if you want to grow portfolio value in 2012.  Look to Kindle Fire and other tablets to accelerate the retail movement on-line, while out-of-date Sears becomes even less relevant and of lower value.

Stay out of Nokia and Research in Motion – Buy Apple

On February 15 I wrote that Nokia had made a horrible CEO selection, and was a stock to avoid.  Nokia invesors lost about $18B of value in 2001 as the stock lost  50% of its market cap in 2011 (62% peak to trough.) May 20 I pounded the table to sell RIMM, which lost nearly 80% of its investor value in 2011 – nearly $60B! 

Both companies simply missed the market shift in smart phones.  Nokia did its best Motorola imitation, which missed the shift from analog to digital cell phones – and then completely missed the shift to smart phones – driving the company to near bankruptcy and acquisition by Google for its patent library.  With no game at all, the Nokia Board hired a former Microsoft executive to arrange a shotgun wedding for launching a new platform – 3 years too late.  Now Apple and Android have over 400,000 apps each, growing weekly, while Microsoft is struggling with 50k apps, no compelling reason to switch and struggles to build a developer network.  Nokia's road to oblivion appears clear.

RIM was first to the smartphone market, and had it locked up for years.  Unfortunately, top management and many investors felt that the huge installed base of corporate accounts, using Blackberry secure servers, would protect the company from competition.  Now the New York Times has reported RIM leadership as one of the worst in 2011, because an installed base is no longer the competitive entry barrier Michael Porter waxed about in the early 1980s.  Corporations are following their users to better productivty by moving fast as possible to the iOS and Android worlds. 

RIM's doomed effort to launch an ill-devised, weakly performing tablet against the Apple iPod juggernaut only served to embarrass the company, at great expense.  At this point, there's little reason to think RIM will do any better than Palm did when the technology shifted, and anyone holding RIMM will likely end up with nothing (as did holders of PALM.)  If you want to be in mobile your best pick is market leading and profitably growing Apple, with a second position in Google as it builds up ancillary products like Chrome to leverage its growing Android base.

 Avoid HP and Sony – Buy Apple

Speaking of Palm, to paraphrase Senator Dirkson "that billion here, a billion there" that added up to some real money lost for HP.  Mark Hurd consolidated HP into a company focused on building volume largely in other people's technology – otherwise known as PCs.  As printing declines, and people shift to tablets and cloud apps, HP has less and less ability to build its profit base. The trends were all going in the wrong direction as market shifts make HP less and less relevant to consumer and corporate customers. 

Selecting Mr. Apotheker was a disastrous choice, and I called for investors to dump the stock when he was hired in January.  An ERP executive, he was firmly planted in the technology of the 1990s.  With a diminished R&D, and an atrophied new product development organization HP is nothing like the organization of its founders, and the newest CEO has offered no clear path for finding the trends and re-igniting growth at HP.  If you want to grow in what we used to call the PC business you need to be in tablets now – and that gets you back, once again, to Apple first, and Google second.

Which opens the door for discussing what in the 1960s through 1980s was the most innovative of all consumer electronics companies, Sony.  But when Mr. Morita was replaced by an MBA CEO that began focusing the company on the bottom line, instead of new gadgets, the pipeline rapidly dried.  Acquisitions, such as a music label, replaced R&D and new product development.  Allegiance to protecting the CD and DVD business, and the players Sony made – along with traditional TVs and PCs – meant Sony missed the wave to MP3, to mobile digital entertainment devices, to DVRs and the emerging market for interactive TV.  What was once a leader is now a follower. 

As a result Sony has lost $4.5B in investor value the last 3 year, and in 2011 lost half its value falling from $37 to $18/share.  As Apple emerges as the top consumer electronics technology leader and profit creator, closely chased by Google, it is unlikely Sony will ever recover that lost value. 

Buying Apple, Amazon, Google and Netflix

This column has already made the case for Apple.  It is almost incomprehensible how far a lead Apple has over its competition, causing investors to fear for its revenue growth prospects.  As a result, the companies P/E multiple is a remarkably low single-digit number, even though its growth is well into the double digits!  But its existing position in growth markets, technology leadership and well oiled new product development capability nearly assures continued profitbale growth for at least 5 years.  Even though the stock, which I recommended as my number 1 buy in January, 2011, has risen some 30% maintaining a big position is remains an investors best portfolio enhancer.

Amazon was a wild ride in 2011, and today is worth almost the same as it was one year ago.  Given that the company is now larger, has a more dominant position in publishing and is the world leader on the trend to on-line retail it is a very good stock to own.  The choice to think long-term and build its user links through sales of Kindle Fire at cost has limited short-term profits, but every action Amazon has taken to grow has paid off handsomely because they accelerate the natural trends and position Amazon as the leader.  Remaining with the trends, and the growth, offers the potential for big payoff this year and for years to come.

Google remains #2 in most markets, but remains aligned with the trends.  It was disappointing that the company cancelled so many great products in 2011 – such as Gear and Wave. And it faces stiff competition in its historical ad markets from the shift toward social media and Facebook's emergence.  However, Google is the best positioned company to displace Microsoft on all those tablets out there with its Chrome apps, and it still is a competitor with the potential for long-term value creation.  It's just hard to be as excited about Google as Apple and Amazon. 

Netflix started 2011 great, but then stumbled.  Starting the year at $190, Netflix rose to $305 before falling to $75.  Investors have seen an 80% decline from the peak, and a 60% decline from beginning of the year.  But this was notably not because company revenues or profits fell, because they didn't.  Rather concerns about price changes and long-term competition caused the stock to drop.  And that's why I remain bullish for owning Netflix in 2012.

Growth can hide a multitude of sins, as I pointed out when making the case to buy in October.  And Netflix has done a spectacular job of preparing itself to transition from physical DVDs to video downloads.  The "game" is not over, and there is a lot of content warring left.  But Netflix was first, and has the largest user base.  Techcrunch recently reported on a Citi survey that found Netflix still has nearly twice the viewership of #2 Hulu (27% vs. 15%.) 

Those who worry about Amazon, Google or Apple taking the Netflix position forget that those companies are making huge bets to compete in other markets and have shown less interest in making the big investments to compete on the content that is critical in the download market.  AOL and Yahoo are also bound up trying to define new strategies, and look unlikely to ever be the content companies they once were.

For those who are banking on competitive war with Comcast and other cable companies to kill off Netflix look no further than how they define themselves (cable operators,) and their horrific customer relationship scores to realize that they are more interested in trying to preserve their old business than rapidly enter a new one.  Perhaps one will try to buy Netflix, but they don't have the management teams or organization to compete effectively.

The fact is that Netflix still has the best strategy for its market, which is still growing exponentially, has the best pricing and is rapidly growing its content to remain in the top position.  That makes it a likely pick for "turnaround of the year" by end of 2012 (at least in the tech/media industry) – even as investments rise over the next 12 months.

From the Frying Pan into the Fire – Google’s Motorola Problem


The business world was surprised this week when Google announced it was acquiring Motorola Mobility for $12.5B – a 63% premium to its trading price (Crain’s Chicago Business).  Surprised for 3 reasons:

  1. because few software companies move into hardware
  2. effectively Google will now compete with its customers like Samsung and HTC that offer Android-based phones and tablets,  and
  3. because Motorola Mobility had pretty much been written off as a viable long-term competitor in the mobile marketplace.  With less than 9% share, Motorola is the last place finisher – behind even crashing RIM.

Truth is, Google had a hard choice.  Android doesn’t make much money.  Android was launched, and priced for free, as a way for Google to try holding onto search revenues as people migrated from PCs to cloud devices.  Android was envisioned as a way to defend the search business, rather than as a profitable growth opportunity.  Unfortunately, Google didn’t really think through the ramifications of the product, or its business model, before taking it to market.  Sort of like Sun Microsystems giving away Java as a way to defend its Unix server business. Oops.

In early August, Google was slammed when the German courts held that the Samsung Galaxy Tab 10.1 could not be sold – putting a stop to all sales in Europe (Phandroid.comSamsung Galaxy Tab 10.1 Sales Now Blocked in Europe Thanks to Apple.”) Clearly, Android’s future in Europe was now in serious jeapardy – and the same could be true in the USA.

This wasn’t really a surprise.  The legal battles had been on for some time, and Tab had already been blocked in Australia.  Apple has a well established patent thicket, and after losing its initial Macintosh Graphical User Interface lead to Windows 25 years ago Apple plans on better defending its busiensses these days.  It was also well known that Microsoft was on the prowl to buy a set of patents, or licenses, to protect its new Windows Phone O/S planned for launch soon. 

Google had to either acquire some patents, or licenses, or serously consider dropping Android (as it did Wave, Google PowerMeter and a number of other products.)  It was clear Google had severe intellectual property problems, and would incur big legal expenses trying to keep Android in the market.  And it still might well fail if it did not come up with a patent portfolio – and before Microsoft!

So, Google leadership clearly decided “in for penny, in for a pound” and bought Motorola. The acquisition now gives Google some 16-17,000 patents.  With that kind of I.P. war chest, it is able to defend Android in the internicine wars of intellectual property courts – where license trading dominates resolutions between behemoth competitors.

Only, what is Google going to do with Motorola (and Android) now?  This acquisition doesn’t really fix the business model problem.  Android still isn’t making any money for Google.  And Motorola’s flat Android product sales don’t make any money either. 

Motorola rev and profits thru Q2 11
Source: Business Insider.com

In fact, the Android manufacturers as a group don’t make much money – especially compared to industry leader Apple:

IOS v Android operating profit mobile companies july-2011
Source: Business Insider.com

There was a lot of speculation that Google would sell the manufacturing business and keep the patents.  Only – who would want it?  Nobody needs to buy the industry laggard.  Regardless of what the McKinsey-styled strategists might like to offer as options, Google really has no choice but to try running Motorola, and figuring out how to make both Android and Motorola profitable.

And that’s where the big problem happens for Google.  Already locked into battles to maintain search revenue against Bing and others, Google recently launched Google+ in an all-out war to take on the market-leading Facebook.  In cloud computing it has to support Chrome, where it is up against Microsoft, and again Apple.  Oh my, but Google is now in some enormously large competitive situations, on multiple fronts, against very well-heeled competitors.

As mentioned before, what will Samsung and HTC do now that Google is making its own phones?  Will this push them toward Microsoft’s Windows offering?  That would dampen enthusiasm for Android, while breathing life into a currently non-competitor in Microsoft.  Late to the game, Microsoft has ample resources to pour into the market, making competition very, very expensive for Google.  It shows all the signs of two gladiators willing to fight to the loss-amassing death.

And Google will be going into this battle with less-than-stellar resources.  Motorola is the market also ran.  Its products are not as good as competitors, and its years of turmoil – and near failure – leading to the split-up of Motorola has left its talent ranks decimated – even though it still has 19,000 employees Google must figure out how to manage (“Motorola Bought a Dysfunctional Company and the Worst Android Handset Maker, says Insider“).  

Acquisitions that “work” are  ones where the acquirer buys a leader (technology, products, market) usually in a high growth area – then gives that acquisition the permission and resources to keep adapting and growing – what I call White Space.  That’s what went right in Google’s acquisitions of YouTube and DoubleClick, for example.  With Motorola, the business is so bad that simply giving it permssion and resources will lead to greater losses.  It’s hard to disaagree with 24/7 Wall Street.com when divulging “S&P Gives Big Downgrade on Google-Moto Deal.”

Some would like to think of Google as creating some transformative future for mobility and copmuting.  Sort of like Apple. 

Yea, right.

Google is now stuck defending & extending its old businesses – search, Chrome O/S for laptops, Google+ for mail and social media, and Android for mobility products.  And, as is true with all D&E management, its costs are escalating dramatically.  In every market except search Google has entered into gladiator battles late against very well resourced competitors with products that are, at best, very similar – lacking game-changing characteristics. Despite Mr. Page’s potentially grand vision, he has mis-positioned Google in almost all markets, taken on market-leading and well funded competition, and set Google up for a diasaster as it burns through resources flailing in efforts to find success.

If you weren’t convinced of selling Google before, strongly consider it now.  The upcoming battles will be very, very expensive.  This acquisition is just so much chum in the water – confusing but not beneficial.

And if you still don’t own Apple – why not?  Nothing in this move threatens the technology, product and market leader which continues bringing game-changers to market every few months.

Why Google Plus is a Big Minus for Investors


Google rolled out its newest social media product this week.  Unfortuntately for Google investors, this is not a good thing.

Internet usage is changing. Dramatically.  Once the web was the world’s largest library, and simultaneously the world’s biggest shopping mall.  In that environment, what everyone needed was to find things.  And Google was the world’s best tool for finding things.  When the noun, Google, became the verb “googled” (as in “I googled your history” or I googled your brand to see where I could buy it”) it was clear that Google had permanently placed itself in the long history of products that changed the world.

But increasingly the internet is not about just finding things.  Today people are using the internet more as a way to network, communicate and cooperatively share information – using sites like Facebook, LInked-in and Twitter.  Although web usage is increasing, old style “search-based” use is declining, with all the growth coming from “social-based” use:  Facebook web minutes used

Chart source: AllThingsD.com

This poses a very real threat to Google.  Not in 2011, but the indication is that being dominant in search has a limit to Google’s future revenue growth through selling search-based ads.  And, in fact, while internet ads continue growing in all ad categories, none is growing as fast as display ads. And of this the Facebook market is growing the fastest, as MediaPost.com pointed out in its headline “On-line Ad Spend up, Facebook soars 22%.” In on-line display ads Facebook is now first, followed by Yahoo! (the original market dominator) and Google is third, as described in “Facebook Serves 25% of Display Ads.”

While Google is not going to become obsolete overnight, the trend is now distinctly moving away from Google’s area of domination and toward the social media marketplace.  Products like Facebook are emerging as platforms which can displace your need for a web site (why build a web site when all you need is on their platform?) or even email.  Their referral networks have the ability to be more powerful than a generic web search when you seek information.  And by tying you together with others like you, they can probably move you to products and buying locations you really want faster than a keyword Google-style search.  BNet.com headlined “How Facebook Intends to Supplant Google as the Web’s #1Utility,” and it just might happen – as we see users are increasingly spending more time on Facebook than Google: Facebook v Google minutes 6.2011
Source: Silicon Alley Insider

So, you would think it’s a good thing for Google to launch Google+. Although earlier efforts to enter this market were unsuccessful (Google Buzz and Google Wave being two well known efforts,) it would, on the surface, seem like Google has no option but to try, try again.

Only, Google + is not a breakthrough in social media.  By all accounts its a collection of things already offered by Facebook and others, without any remarkable new packaging (see BusinessInsider.comGoogle’s Launch of Google + is, once again, deeply embarrassing” or “Google Plus looks like everything else” or “Wow, Google+ looks EXACTLY like Facebook.”) With Facebook closing in on 1 billion users, it’s probably too late – and will be far too expensive, for Google to ever catch the big lead. Especially with Facebook in China, and Google noticably not.

Like many tech competitors, Google’s had a game-changer come along and move its customers toward a different solution.  Google Plus will be in a gladiator war, where everyone gets bloody and several end up dead. NewsCorp is finally exiting social media as it sells MySpace for a $550m loss – clearly a body being drug from the colliseum!  Even with its early lead, and big expenditures of time and managerial talent, NewsCorp was thrashed in the gladiator war.  Facebook v Myspace monthly visitors 4.2011
Source: BusinessInsider.com

Google may have a lot of money to spend on this battle, but shareholders will NOT benefit from the fight.  It will be long, costly and inevitably not profitable. Yes, Google needs to find new ways to grow as the market shifts – but trying to do so by engaging such powerful, funded and well-positioned competitors as the big 3 of social media is not a smart investment.

And that leads us to why Google + is really problematic.  Resources spent there cannot be spent on other opporunities which have high growth potential, and far fewer competitors.  BI‘s headline “Google kills off two of its most ambitious projects” should send shudders of fear down shareholder backs.  Google had practically no competitors in its efforts to change how Americans buy and use both healthcare servcies and utilities such as electricty and natural gas.  Two enormous markets, where Google was alone in efforts to partner with other companies and rebuild supply chains in ways that would benefit consumers.  Neither of these projects are as costly as Google+, and neither has entrenched competition.  Both are enormous, and Google was the early entrant, with game-changing solutions, from which it could capture most, if not all, the value — just as it did with its early search and ad-words success.

Additionally, Chromebooks is now coming to market. Android has been a remarkable success, trouncing RIM and with multiple vendors supporting it rapidly taking ground from Apple’s iPhone.  Only Google has made almost nothing from this platform.  Chromebooks offers a way for Google to improve monetizing its growing – and perhaps someday #1 – platform in the rapidly growing tablet business against a very weak Microsoft.  But, with so much attention on Google+ Microsoft is given berth for launching its Office 365 product as a challenger.  With so much opportunity in cloud computing, and Google’s early lead in multiple products, Google has a real chance of being bigger than Apple someday. But it’s movement into social media will not allow it to focus on cloud products as it should, and give Microsoft renewed opportunity to compete.

Google is setting itself up for potential disaster.  While its historical business slowly starts losing its growth, the company is entering into 3 very expensive gladiator wars.  First is the ongoing battle for smartphone users against Apple, where it is spending money on Android that largely benefits handset manufacturers.  Secondly it is now facing a battle for enterprise and personal productivity apps based in cloud computing where it has not yet succeeding in taking the lead position, yet faces increasing competition from Apple’s iCloud and Microsoft’s new round of cloud apps.  And on top of that Google now tells investors it is going to go toe-to-toe with the fastest growing software companies out there – Facebook, Linked-in, Twitter and a host of other entrants.  And to fund this they are abandoning markets where they were practically the only game changing solution.

There’s a lot yet to happen in the fast-moving tech markets.  But now is the time for investors to wait and see.  Google’s engineers are very talented. But it’s strategy may well be very costly, and unable to compete on all fronts.  You may not want to sell Google shares today, but it’s hard to find a reason to buy them.

Identifying the Good, Bad and Ugly – From Apple, Netflix to Google, Cisco and RIM, Microsoft


Were you ever told “pretty is as pretty does?”  This homily means “don’t just look at the surface, it’s the underlying qualities that matter.”  When I read analyst reviews of companies I’m often struck by how fascinated they are with the surface, and how weakly they seem to understand the underlying markets. Financials are a RESULT of management’s ability to provide competitive solutions, and no study of financials will give investors a true picture of management or the company’s future prospects.

The good:

Everyone should own Apple.  The list of its market successes are clear, and well detailed at SeekingAlpha.comApple: The Most Undervalued Equity in Techdom.” The reason you should own Apple isn’t its past performance, but rather that the company has built a management team completely focused on the future. Apple is using scenario planning to create solutions that fit the way people want to work and live – not how they did things in the past. 

And Apple managers are obsessive about staying ahead of competitors with better solutions that introduce new technologies, and higher levels of user productivity.  By constantly being willing to disrupt the old ways of doing things, Apple keeps bringing better solutions to market via its ongoing investment in teams dedicated to developing new solutions and figuring out how they will adapt to fit unmet needs.  And this isn’t just a “Steve Jobs thing” as the company’s entire success formula is built on the ability to plan for the future, and outperform competitors.  We are seeing this now with the impending launch of iCloud (Marketwatch.comCould Apple Still Surprise at Its Conference?“)

For nearly inexplicable reasons, many investors (and analysts) have not been optimistic about Apple’s future price.  The company’s earnings have grown so fast that a mere fear of a slow-down has caused investors to retrench, expecting some sort of inexplicable collapse.  Analysts look for creative negatives, like a recent financial analyst told me “Apple is second in value only to ExxonMobile, and I’m just not sure how to get my mind around that.  Is it possible growth could be worth that much? I thought value was tied to assets.” 

Uh, yes, growth is worth that much!  Apple’s been growing at 100%.  Perhaps it won’t continue to grow at that breakneck pace (or perhaps it will, there’s no competitor right now blocking its path), but even if it slows by 75% we’re still talking 25% growth – and that creates enormous value (compounded, 25% growth doubles your investment in 3 years.)  When you find profitable growth from a company designed to repeat itself with new market introductions, you have a beautiful thing!  And that’s a good investment.

Similarly, investors should really like Netflix.  Netflix did what almost nobody does. It overcame fears of cannibalizing its base business (renting DVDs via mail-order) and introduced a streaming download service.  Analysts decried this move, fearing that “digital sales would be far lower than physical sales.”  But Netflix, with its focus firmly on the future and not the past, recognized that emerging competitors (like Hulu) were quickly changing the game.  Their objective had to be to go where the market was heading, rather than trying to preserve an historical market destined to shrink.  That sort of management thinking is a beautiful thing, and it has paid off enormously for Netflix.

Of course, those who look only at the surface worry about the pricing model at Netflix.  They mostly worry that competitors will gore the Netflix digital ox.  But what we can see is that the big competitors these analysts trot out for fear mongering – Wal-Mart, Amazon.com and Comcast – are locked-in to historical approaches, and not aggressively taking on Netflix.  When you look at who has the #1 market position, the eyes and ears of customers, the subscriber/customer base and the delivery solution customers love you have to be excited about Netflix.  After all, they are the leaders in a market that we know is going to shift their way – downloads.  Sort of reminds you of Apple when they brought out the iPod and iTunes, doesn’t it?

The bad:

Google has been a great company.  The internet wouldn’t be the internet if we didn’t have Google, the search engine that made the web easy and fast to use, plus gave us the ads making all of that search (and lots of content) free.  But, the company has failed to deliver on its own innovations.  Android is a huge market success, but unfortunately lock-in to its old mindset led Google to give the product away – just a tad underpriced.  Other products, like Wave were great, but there hasn’t been enough White Space available for the products to develop into commercial successes.  And we’ve all recently read how it happened that Google missed the emergence of social media, now positioning Facebook as a threaten to their long-term viability (AllThingsD.comSchmidt Says Google’s Social Networking Problem is His Fault.“)

Chrome, Chromebooks and Google Wallet could be big winners.  And there’s a new CEO in place who promises to move Google beyond its past glory.  But these are highly competitive markets, Google isn’t first, it’s technology advantages aren’t as clear cut as in the old search days (PCWorld.comGoogle Wallet Isn’t the Only Mobile POS Tool.”)  Whether Google will regain its past glory depends on whether the company can overcome its dedication to its old success formula and actually disrupt its internal processes enough to take the lead with disruptive marketplace products.

Cisco is in a similar situation.  A great innovator who’s products put us all on the web, and made us wi-fi addicted.  But markets are shifting as people change their needs for costly internal networks, moving to the cloud, and other competitors (like NetApp) are the game changers in the new market.  Cisco’s efforts to enter new markets have been fragmented, poorly managed, and largely ineffective as it spent too much energy focused on historical markets.  Emblematic was the abandoned effort to enter consumer markets with the Flip camera, where its inability to connect with fast shifting market needs led to the product line shutdown and a loss of the entire investment (BusinessInsider.comCisco Kills the Flip Camera.”)

Cisco’s value is tied not to its historical market, but its ability to develop new ones.  Even when they likely cannibalize old products.  HIstorically Cisco did this well.  But as customers move to the cloud it’s still not clear what Cisco will do to remain an industry leader. Whether Google and Cisco will ever be good investments again doesn’t look too good, today.  Maybe.  But only if they realign their investments and put in place teams dedicated to new, growth markets.

The ugly:

Another homily goes “beauty may be on the surface, but ugly goes clear to the bone.”  Meaning? For something to be ugly, it has to be deeply flawed inside.  And that’s the situation at Research in Motion and Microsoft.  Optimistic investors describe both of these companies as potential “value stocks” that will find a way to “protect the installed base as an economic recovery develops” and “sell their products cheaply in developing countries that can’t afford new solutions” eventually leading to high dividend payouts as they milk old businesses.  Right.  That won’t happen, because these companies are on a self-destructive course to preserve lost markets which will eat up resources and leave them shells of their former selves. 

Both companies were wildly successful.  Both once had near-monopolies in their markets.  But in both cases, the organizations became obsessed with defending and extending sales to their “core” or “base” customers using “core” technologies and products.  This internal focus, and desire to follow best practices, led them to overspending on what worked in the past, while the market shifted away from them.

At RIMM the market has moved from enterprise servers and secure enterprise applications to local apps that access data via the cloud.  People have moved from PCs to smartphones (and tablets) that allow them to do even more than they could do on old devices, and RIM’s devotion to its historical business base caused the company to miss the shift.  Blackberry and Playbook have 1/10th the apps of leaders Apple and Android (at best) and are rapidly being competitively outrun.

Likewise, Microsoft has offered the market nothing new when it comes to emerging markets and unmet user needs as it has invested billions of dollars trying to preserve its traditional PC marketplace.  Vista, Windows 7 and Office 2010 all missed the fact that users were going off the PC, and toward new solutions for personal productivity.  Now the company is trying to play catch-up with its Skype acquisition, Nokia partnership (where sales are in a record, multi-year slide; SeekingAlpha.comNokia Deluged with Downgrades“) and a planned launch of Windows 8. Only they are against ferocious competition that has developed an enormous market lead, using lower cost technologies, and keep offering innovations that are driving additional market shift.

Companies that plan for the future, keep their eyes firmly focused on unmet needs and alternative competitors, and that accept and implement disruptions via internal teams with permission to be game-changers are the winners.  They are good investments. 

Big winners that keep seeking new opportunities, but fall into over-reliance (and focus) on historical markets and customers can move from being good investments to bad ones.  They have to change their planning and competitive analysis, and start attacking old notions about their business to free up resources for doing new things.  They can return to greatness, but only if they recognize market shifts and move aggressively to develop solutions for emerging needs in new markets.

It gets ugly when companies lose their ability to see external market shifts because they are inwardly focused (inside their organizations, and inside their historical customer base or supply chain.)  Their market sensing disappears, and their investments become committed on trying to defend old businesses in the face of changes far beyond their control. Their internal biases cause reduction of shareholder value as they spend money on acquisitions and new products that have negative rates of return in their overly-optimistic effort to regain past glory.  Those situations almost never return to former beauty, as ugly internal processes lock them into repeating past behaviors even when its clear they need an entirely new approach to succeed.