Dow and DuPont – Nobody wins when transactions replace leadership

Dow and DuPont – Nobody wins when transactions replace leadership

DuPont is one of America’s oldest corporations.  Founded by Eleuthere Irenee duPont as a gunpowder manufacturer for the Revolutionary War, the company has long been one of America’s leading business institutions.  From humble beginnings, DuPont became well known as a leader in Research & Development, a consistent leader in patent applications, and the inventor of products that proliferate in our lives from nylon to Teflon pans  plastic bottles to Kevlar vests.

dupont scientistBut in a series of fast actions during 2015, DuPont as it has been known is going away.  And it is too bad the leadership wasn’t in place to save it.  Now there will be a short-term bump to investors, but long-term cost cutting will decimate a once great innovation leader.  When the bankers take over, it’s never pretty for employees, suppliers, customers or the local community.

It has been a long time since DuPont was the kind of business leader that gathered attention like, say, Apple or Google.  From dynamic roots, the company had become quite stodgy and unexciting.  Many felt leadership was over-spending on overhead costs like R&D,product development and headquarters personnel.

Thus Trian Fund, led by activist investor Nelson Peltz, set its sites on DuPont, buying 2.7% of the shares and launching a proxy campaign to place its slate of directors on the Board.  The objective?  Slash R&D and other costs, sell some divisions, raise cash in a hurry and dress up the P&L for a higher short-term valuation.

These sort of attacks almost always work.  But DuPont’s CEO, Ellen Kullman, dug in her heels and fought back.  She aligned her Board, spent $15M making her case to shareholders, and in a surprising victory beat back Mr. Peltz keeping the board and management intact.  In a great rarity, this May DuPont’s management convinced enough shareholders to back their efforts for improving the P&L via their own restructuring and cost improvements, planned divestitures and organic growth that existing leadership remained intact.

But this victory was quite short-lived.  By October, Ms. Kullman was forced out as CEO.  A few days later the CFO reported quarterly profits that were only half the previous year.  Sales had continued a history of declining in almost all divisions and across almost all geographic segments – with total revenue down to $5B from $7.5B a year ago.  As it had done in July and previous quarters end-of-year projections were again lowered.

Net/net – CEO Kullman and management may have won the Trian battle, but they clearly lost the business war.  Unable to actually profitably grow the company, the Board lost patience.  They were willing to support management, but when that team could not produce the innovations to keep growing they were willing to accelerate cost cutting ($1B in 2015 alone) in order to prop up short-term stock valuation.

Now the newly placed transaction-oriented CEO of Dupont has cooked up a deal the bankers simply love.  Merge DuPont with Saran Wrap and Ziploc inventor Dow Chemical, which itself has been the target of Third Point’s activist leader Dan Loeb (which Dow settled by giving Third Point 2 board seats rather than risk a proxy battle.)  Then whack even more costs – some $3B – and lay off some 20,000 of the combined companies’ 110,000 employees.  Then split the remaining operations into 3 new companies and spin those out publicly.

Sounds so good on paper. So simple.  And think of the size of the investment banking and legal fees!!!!  That will create some great partner bonuses in 2016!

Theoretically, this will create 3 companies that are more profitable, even though sales are not improving at all. Improved P&L’s will be projected into the future, and higher P/E (price to earnings) multiples on the stock should yield investors a very nice short-term gain.  A one-time investor “Christmas present.”

But what will investors actually own?  The lower cost companies will now be largely without R&D, new product development, internal patent departments, university research grant management programs, and many of the finance, marketing and sales personnel.  Exactly how will future growth be assured?  What will happen to these once-great sources of invention and innovation?

Nothing about this mega-transaction actually makes business better for anyone:

  • The companies are no closer aligned with market trends than before.  In fact, lacking people in innovation positions (product development, R&D and marketing) they are very likely to become even further removed from the leading trends that could create breakthrough products.
  • Competition will be reduced short-term, so there will be less price pressure.  But longer-term innovation will shift to smaller companies like Monsanto and Syngenta, or even companies currently not on the industry radar – as well as universities.  These big companies will be removed from the leading edge of competition, the innovation edge, and will much more likely miss the next wave of products in all markets as new competitors emerge.
  • There will be no resources to develop or manage new innovations that emerge internally, or externally.  The much smaller staffs will have no bandwidth to explore new technologies, new products, new go-to-market channels or new ways of doing business.  There will be no resources for white space teams to explore market shifts, consider major threats to their “core,” or develop potentially disruptive businesses that will generate future growth.

A very smart CFO once told me “when the finance guys are figuring out how to make money, rather than the business guys, you need to be very worried.”  Clever transactions, like the one proposed between DuPont and Dow, do not replace great leadership. These are one-time events, and almost always leave the remaining assets weaker and less competitive than before.

Leadership requires understanding markets, managing innovation, creating new solutions, disrupting old businesses by launching new ones, and generating recurring profitable sales growth.  Unfortunately, DuPont suffered from a lack of great leadership for several years, which left it vulnerable. Now the bankers are in charge, busy managing spreadsheets rather than products, customers and sales.

Don’t be confused. In no way does this merger and reorganization improve the competitiveness of these businesses.  And for that reason, it will not offer a long-term value enhancement for shareholders.  But even more obvious is the outcome negative outcome we can expect for employees, suppliers, customers and the communities in which these companies have operated.  Bad leadership let the hyenas in, and they will pick the best meat off the bone for themselves first – leaving seriously damaged carcasses for everyone else.

 

Smisek’s United Ouster – Were You Really Surprised?

Smisek’s United Ouster – Were You Really Surprised?

Jeff Smisek, CEO of United Continental Holdings, was fired this week. It appears he was making deals with public officials (specifically the Chairman of the Port Authority of New York and New Jersey) to keep personally favored flights of politicians in the air, even when unprofitable, in a quid-pro-quo exchange for government subsidies to move a taxiway and better airport transit.

Wow, horse-trading of the kind that put the governor of Illinois in the penitentiary.

United-Jeff-Smisek-FiredBut you have to ask yourself, couldn’t you see it coming?  Or are we just so used to lousy leadership that we think there’s no end to it?

United has been beset with a number of problems.  Since Mr. Smisek organized the merger of Continental (his former employer) with United, creating the world’s largest airline at the time, things have not gone well.  Since announcing the merger in 2010, more has gone wrong than right at United:

The merged airline didn’t start in a great position.  It was in 2009 that a budding musician watched United baggage handlers destroy his guitar, leading to a series of videos on bad customer service that took to the top of YouTube and iTunes and his book on the culture of customer abuse at United underscored a major PR nightmare.

How could things seem to constantly become worse?  It was clear that at the top, United’s leadership cared only about cost control (ironically code named Project Quality.) Operational efficiency was seen as the only strategy, and it did not matter how much this strategy disaffected employees, suppliers or customers.  In 2013 United ranked dead last in the quality ranking of all airlines by Wichita State University, and the airline replied by saying it really didn’t care.

The power of thinking that if you focus on pennies and nickels the quarters and dollars will take care of themselves is strong.  It encourages you be very focused on details, even myopic, and operate your business very narrowly.  And it can set you up to make really dumb mistakes, like possibly trading airline flights for construction subsidies.

Focus, focus, focus often leads to being blind, blind, blind to the world around you.

There were ample signs of all the things going wrong at United, and the need for a change. The open question is why it took a criminal investigation into bribing government officials for the airline’s Board to fire the CEO?  Bad performance apparently didn’t matter?  Do you have to be an accused lawbreaker to be shown the door?

The story broke in February, so the Board has had a few months to find a replacement CEO.  Mr. Oscar Munoz will now take the reigns.  But one has to wonder if he is up for the challenges.  As a former railroad President, his world of relationships was much smaller than the millions of customers and 84,000 employees at United.

United’s top brass has a serious need “to get over itself.”  United’s internal focus, driven by costs, has disenfranchised its brand embassadors, its customer base, and many industry analysts.

United needs to become a lot clearer about what customers really need and want. Years of overly simplistic “all customers care about is price” has commoditized United’s approach to air travel.  Customers have been smart enough to see through lower seat prices, only to be stuck with seat assignment and baggage fees raising total trip cost.  And charging for everything on the plane, including cheesy TV shows, has customers wondering just how far from Spirit Airlines’ approach United would drift before someone reminded leadership what their customers want and why they used to choose United.

Unfortunately, it is a bit unsettling that CEO Munoz said his first action will be to take 90 days “traveling the system and listening and talking to our people and working with our management team.”  Sounds like a lot more internal focus.  Spending more time talking to customers at United’s hubs, and seeing how they are treated from check-in to baggage, might do him a lot more good.

United became big via acquisition.  That is much different than building an airline, like say Southwest did.  Growth via purchase is not the same as growth via loyal customers and an attractive brand proposition.  United has clearly lost its way.  It has a lot of problems to solve, but first among them should be understanding what customers want.  Then designing the model to profitably deliver it.

Another troubling indicator – Why Microsoft is looking like GM

A typical headline from last week read "Microsoft, Yahoo to Begin Joint Assault on Google".  After a year of negotiating, the behemoth Microsoft finally came up with an accord to get some Yahoo technology in order to be more effective with its search engine product.  "Microsoft to Tap 400 Yahoo Workers in Partnership" is the Marketwatch headline today trumpeting the plan to bring Yahoo engineers to Microsoft.

Will it make a difference?  If we look at the trend, it looks doubtful (slide courtesy Silicon Alley Insider):
Search share

Of course, lots of folks think this isn't a very good idea.  (Cartoon Courtesy DenverPost.com):

MSFT.YHOO merger comic

As John Dvorak pointed out in his column: "Microsoft and Yahoo Bring Google Good News."  After all, the Google's competitors just went from 2 to 1 – a 50% reduction.  What's more, the remaining player is not known for expertise in internet technology – merely its money hoard.  Moreover, when it used its money hoard in the past it has rarely (never?) resulted in a success.  No wonder BusinessWeek headlined "Microsoft and Yahoo:  Too Little, Too Late, Too Hyped."

What's more intriguing to me is what this deal says about Microsoft.  The company has already missed the market shift in search and ad placement.  Search is "yesterday's news".  Microsoft is still trying to fight the last war, not the next one.  As it has done far too often, Microsoft remained Locked-in to its old Success Formula — all about the desktop and personal computing.  It has not been part of the market shift to new applications and new ways of personal automation.  That has been going to RIM, Apple, Oracle and other players.  Microsoft has sat on its market share in the old market, piled up cash, but not taken the actions to be a winner in the next market – the next battle for growth.  Now it's joint venture with Yahoo will strip out engineers, attempt to convert them to Microsoft ways of thinking, and put them into battle with not only the largest player in search and on-line ad placement – but the only one making money.  And the one introducing new technologies and products on a regular basis.

Someone asked me last week "Who's the next GM?"  I think they meant "who's the next big bankruptcy."  But the better question here is "Who's the giant company that everyone thinks is competitively insurmountable, but at great risk of falling from market leadership into the Whirlpool – and eventual bankruptcy?"  To that I say keep your eyes on Microsoft.

The comparisons between Microsoft and GM are striking:

  • Early market leaders
  • Developed near monopolies
  • Challenged by the trust busters
  • Created very high growth rates and huge cash hoards
  • Considered a great place to work, with great longevity
  • Bought up competitors
  • Bought up technologies, and often never took them to market
  • Became arrogant to customers
  • Implemented a strong Success Formula that everyone was expected to follow
  • Strong leaders that kept the companies "focused"
  • Dominated their local geography as employers
  • Tended to talk a lot about their past, and how what they've previously accomplished
  • Tended to ignore competitors
  • Avoided Disruptions – late to market with every product.  Tried using marketing and money to succeed rather than being first with great products and solutions
  • Never allowed White Space to develop anything new

This joint venture is not White Space.  Microsoft may want to be in Search and ad sales, but the company is still relying on its old business to "carry it through."  They have ignored Google and other competitors, and are trying to use the old Success Formula to compete with a much nimbler and more market-attuned competitor.  They have ignored Disruptive innovations, and not developed any new solutions themselves.  They have refused to allow White Space to develop new solutions for shifting market needs – instead trying to push the market to buy their solutions based on old ways of doing business.  Don't forget that MSN and it's search engine have been in the market since the beginning – it's not like they just woke up to discover the market existed.  Rather, they just started hinting that maybe, after 15 years of failing, they aren't doing the right things.

If you still own Microsoft stock, I predict a really bumpy ride.  They won't go bankrupt soon.  But GM spent 30 years going sideways for investors before finally going bankrupt.  That looks like the future at Microsoft.  If you're a vendor, expect poor returns to create a procurement environment intending to suck all profits out of your business.  If you're a customer, expect "me too" products that are late, expensive and at best "lowest common denominator" in appearance and performance.  If you're an employee, expect increased turnover, lot of infighting, increased internal politics, promotions based on reinforcing the status quo rather than results, and few opportunities for personal growth.

Employees, vendors and investors of Microsoft should read the free ebook "The Fall of GM: What Went Wrong and How To Avoid Its Mistakes."  Everyone who has to deal with shifting markets needs to.