by Adam Hartung | Sep 29, 2010 | Current Affairs, General, Innovation, Leadership, Openness, Web/Tech, Weblogs
Summary:
- Traditional news formats – such as magazines and newspapers – are faltering
- On-line editions of traditional formats are not faring well
- Important journalists are transitioning to blogger roles to better provide news consumers what they want
- Important journalists from Newsweek and the New York Times have joined HuffingtonPost.com as bloggers
- Forbes.com is transitioning from traditional publishing to bloggers in its effort to meet market needs
- The new era of journalism will be nothing like the last
In early 2006, before it completed the leveraged buyout (LBO) that added piles of debt onto Tribune Corporation I was talking with several former Chicago Tribune executives who had been placed in senior positions at the acquired Los Angeles Times. Their challenge was figuring out how they would ever improve cash flow enough to justify the huge premium paid for the newspaper. Unfortunately, 90% or more of their energy was focused on cost cutting and outsourcing, with almost none looking at revenue generation.
In the face of a declining subscriber base, intense competitiion from smaller, targeted newspapers in the area, and a lousy ad market I asked both the publisher and the General Manager what they were going to do to drive revenue growth. They, quite literally, had no ideas. There was a fledgling effort, dramatically underfunded for the scale of the country’s largest local newspaper, to post part of the LATimes content on-line. But the entire team was only 30 people, they were restricted to re-treading newspaper content, and mostly they focused on local sports reports (pages which drew the largest number of hits). About a third of the staff were technical folks (IT), and half were sales – leaving very few bodies (or brains) to put energy into making a really world-class news environment worthy of the LATimes.com name. The group head was trying to find internet ad buyers who would pay a premium to be on a well-named but woefully content-weak web-site.
Lacking any plans to drive growth, in old or new markets, it was no surprise that lay-offs and draconian cost cutting continued. Several floors in the famous newspaper building right in downtown Los Angeles, like the Tribune Tower in Chicago, became empty. By 2008 as much of the building was used as a movie set as used by editors or reporters! Eventually Tribune Corp. filed bankruptcy – where it has remained going on 3 years now.
When asked if the newspaper would consider adding bloggers to the on-line journal, the entire management team was horrified. “Bloggers are not journalists,” was the first concern, “so quality would be unacceptable. You cannot expect a major journalistic enterprise to consider blogging to have any correlation with professional journalism.” I asked what they thought about the then-fledgling HuffingtonPost.com, to which they retorted “that is not a legitimate news company. The product is not comparable to our newspaper. It has nothing to do with the business we’re in.” And with that simple attack, the executives promptly dismissed the fledgling, fringe competition.
How things have changed in news publishing. Four years later newspapers are dramatically smaller, in both ad dollars and staff. Many major journals – magazines as well as newspapers – have discontinued print editions as subscriptions have declined. Print formats (physical size) are substantially smaller. While millions of internet news sites attract readers hourly, print readership has only gone down. Major journals, unable to maintain their cash flow, have been acquired at low prices by newcomers hopeful of developing a new business model, and many well known and formerly influential news journalists have been laid off, or moved to on-line environments in order to maintain employment.
About a week ago the Wall Street Journal reported “Newsweek’s Howard Fineman to Join Huffington Post.” This week Mediapost.com headlined “The HuffPo’s Hiring of NYT’s Peter Goodman Is More Significant Than You Think.” Rather rapidly, in just a few years, HuffingtonPost.com has become a major force in the news industry. Well known journalists from Newsweek and the New York Times add considerable credibility to a new media which traditional publishers far too often ignored. Much to the chagrin, to be sure, of Sam Zell and the leadership at Tribune Corporation.
Today people want not only sterile reporting, but some insight. “What does this mean? Why do you think this happened? Is this event important, or not, longer term? What am I supposed to do with this information?” People want some analysis, as well as news. And readers want the input NOW – immediately – not at some later time that meets an arbitrary news cycle. Increasingly news consumers want Bill O’Reilly or Keith Olberman (depending upon your point of view) rather than Walter Cronkite – and they’d like that input as soon as possible.
Bloggers provide this insight. They provide not only information, but make some sense of it. They utlize past experience and insight to bring together relevant, if disparate, facts coupled with some ideas as to what it means. Where 4 year ago publishers scoffed at HuffingtonPost.com, nobody is scoffing any longer.
And it’s with great pleasure, and a pretty hefty dose of humility, that I’ve become a blogger at Forbes.com (http://blogs.forbes.com/adamhartung/). Hand it to the publisher and editors at Forbes that they are moving Forbes.com from an on-line magazine to a bi-directional, real-time site for information and insight to the world of business and economic news. Writers aren’t limited to a set schedule, a set word length or even set topics. Readers will now be able to visit Forbes.com 24×7 and acquire up-to-the-minute news and insight on relevant topics.
Forbes.com is transitioning to be much more like HuffingtonPost.com – a change that aligns with the market shift. For readers, employees and advertisers this is a very, very good thing. Because nobody wants the end of journalism – just a transition to the market needs of 2010. I look forward to joining you at Forbes.com blogs, and hearing your comments to my take on business and economic news.
by Adam Hartung | Sep 9, 2010 | Defend & Extend, Leadership, Lock-in
Leadership
Fire The Status Quo Police
Adam Hartung, 09.08.10, 06:00 PM EDT
Their power to prevent innovation can devastate your business.
“That’s not how we do things around here.” How often have you heard that? And what does it really mean? It is said to stop someone from doing something new. It is no way to promote innovation, is it?”
That’s the lead paragraph to my latest column on Forbes.com, published yesterday evening. Forbes launched a new editorial page covering Change Management, and gave my column’s link the premier placement!
All companies want to grow. But early in the lifecycle they Lock-in on what works, and then implement Status Quo Police that intentionally do not allow anything to change. Their belief is that if nothing changes, the business will always grow. So conformance to historical norms is more important than results to them. To Status Quo Police results will return when conformance to old norms is returned!
Of course, this completely ignores the marketplace. Market shifts, created by competitors launching new technologies, new pricing models, new delivery models or other new solutions cause the value of old solutions to decline. No matter how well you do what you always did, you can’t achieve historical results. The market has shifted!
To keep any company growing you must know who the Status Quo Police are in your organization. They can be in HR, controlling hiring, promotions and pay. In Finance controlling what projects receive resources. In Marketing, tightly controlling branding, product development or distribution. The Status Quo Police are committed to keeping things tightly controlled, and saving the organization from change that could send the company in the wrong direction! No matter what the marketplace may require.
But it’s not enough to know who the Status Quo Police are, its up to leaders to eliminate them! If you want to have a vibrant, profitably growing organization you have to constantly adjust to market shifts. You have to sense what the market wants, and move to deliver it. You have to be very wary of the Status Quo, and instead be open to making changes in order to grow. To do that, you have to hold those who would be the Status Quo Police in check. Otherwise, you’ll find the obstacles to innovation and growth overwhelming!
Please read the article at Forbes, review it and comment! Let me know what you think!
by Adam Hartung | Jul 27, 2010 | Current Affairs, Leadership, Web/Tech
Leadership
Stop Focusing On Your Core Business
It has become the fast track to oblivion.
“Where Have All the Flowers Gone” was a 1960s antiwar hit for Peter,
Paul and Mary. The “flowers” meant soldiers dying in Vietnam. These days we might be tempted to sing,
“Where Have All the Mighty Corporations Gone?”
That is the first paragraph to my latest column for Forbes magazine. A laundry list of notable failures the last few years is driving home the point that “focus on your core” is insufficient to even survive – much less thrive! And don’t blame “the government” for these failures – as all were related to management decisions intended to keep the company “on track.” Instead, these leadership teams “doubled down” on the old Success Formula until there just wasn’t any more juice left in that orange!
On the other hand, Apple demonstrates the value of seeking out new markets. “The iPad is Already Bigger than the iPod — and Half as Big as the Mac” is the Business Insider article.
Silicon Alley Insider 7-21-10
By distinctly not focusing on its core, and instead entering new markets, Apple — and Google as well — keep right on growing. Ignoring the “Great Recession.”
So is your business strategy intended to have you keep doing more of the same? Hoping if you do more, better, faster, cheaper things will return to the sales and profit growth of an earlier time? Or are you entering new markets, putting out new solutions that meet emerging market needs? Are you planning for a past era to return, or for the emerging future? Do you use scenarios, or historical trend lines? If you are hoping to be glorious by focusing on your core, give this Forbes article a read. You just may decide to change course.
by Adam Hartung | Jun 25, 2010 | Current Affairs, Defend & Extend, In the Swamp, Leadership, Lock-in
Leadership
BP's Only Hope For Its Future
It must throw out its formula for success.
"Beyond Petroleum?" BP looks anything but that now. How could a
company that spent so much money trying to make us think it was
something else remain so tied to, and now so damaged by, that product?
Was it just trying to fool us with those ads? Or is there something more
fundamentally wrong here? Perhaps something wrong in the management
system used not only by BP but by almost all companies today?
That's the first paragraph in my latest column on Forbes.com (Read BP's Only Hope For Its Future here). British Petroleum's situation was avoidable – if the company hadn't simply remained so dedicated to "Defend & Extend Management" – the practice of doing more of the same because it's what the company does best. Unfortunately too many companies follow this "best practice," sticking to their "core," and don't use White Space to find new opportunities for growth. All the way into disaster!
The Harvard Business Review web site describes the mismatch between BP's claim of heading in a new direction versus company reality in "The BP Brand's Avoidable Fall." British Petroleum's campaign is now a decade old, trying to convince everyone they weren't just an oil company. Looking back HBR recalls that authors then claimed about BP's campaign "this [strategy] seems to be at variance with organizational reality
and the [firm's] actual identity….[BP's] stated corporate aim of
being green-oriented…is an aspiration which to us bears arguably
questionable resemblance to near-term reality. At the time,
environmentalists estimated that only one percent of BP's activities
came from sustainable sources…Now, the stark contrast between BP's image and reality has substantially
weakened its reputation."
BP simply couldn't quit drilling for oil – because it was so dedicated to Defending & Extending the BP legacy. So it kept moving into more difficult fields, at higher cost, with lower yields. Now all those billions of dollars in advertising are lost, along with all the money for the clean up. Costs it will take shareholders years to recover. Even while leadership knew it had to move in a different direction – and advertised the need!
The spill costs of course move well beyond BP. For example, the network of small businesspeople that run BP refilling stations have been hurt as Crain's Chicago Business reported, "Chicago Gas Station Owners Hit By BP Spillover." Miles, and billions of dollars, removed from BP headquarters decisions, thousands of independent small businesspeople are losing revenue, due to the brand destruction created by BP taking greater and greater risks to Defend & Extend their oil business. Customers have a choice, and when a reputation is sullied many often change suppliers. Remember how Toyota car sales tanked as reports of their safety mishandling became available?
Despite the problems of Defending & Extending a business, leaders don't give up easily. The Daily Caller reports "Experts Say Obama's Drilling Plan Could Cause Another Disaster." Amidst this huge clean-up effort, there are many who want to maintain drilling activity – because short-term they want the jobs and economic benefits such drilling creates. Just the sort of marginal, Locked-in decision-making that is now hurting BP. The region is already losing fisherman, tourists and other businesses from this disaster. When will the Gulf Coast identify other ways to grow besides the economically and ecologically risky deep-water drilling activity?
BP, and the states affected by this disaster, desperately need to move "Beyond Petroleum." But doing so will require extensive use of White Space for finding and cultivating new businesses. It can be done. Yet so far, despite the horror of this disaster, there is more effort being expended to find ways to continue on the same route than disrupt old behaviors and find new sources of revenue. Not even a disaster of this magnitude disrupts those really dedicated to Defend & Extend their locked-in success formula.
As the article says, once you succumb to a Locked-in Defend & Extend strategy – like British Petroleum – management just can't help itself but to do "more of the same." Dedicated to Defend & Extend Management, no company could move "Beyond Petroleum." Are all (or most of) your resources dedicated to Defending & Extending your legacy business? Do you have White Space in your organization to move beyond your legacy? Or will it take a disaster to demonstrate how risky your strategy has become?
by Adam Hartung | Jan 6, 2010 | Current Affairs, General, In the Rapids, Innovation, Leadership, Openness, Web/Tech
Leadership
Listen To Competitors–Not Customers
01.06.10, 03:10 PM EST
The accepted wisdom that the customer is king is all wrong.
That's the start to my latest Forbes column (Read here.) Think about it. What would Apple be if it had listened to its customers? An out of business niche PC company by now. What about Google? A narrow search engine company – anyone remember Alta Vista or Ask Jeeves or the other early search engine companies? No customer was telling Apple or Google to get into all the businesses they are in now – and making impressive rates of return while others languish.
But today Google launched Nexus One (read about it on Mobile Marketing Daily here) – a product the company developed by watching its competitors – Apple and Microsoft – rather than asking its customers. In the last year "smartphones" went to 17% of the market – from only 7% in 2007 according to Forrester Research. There's nothing any more "natural" about Google – ostensibly a search engine company – making smartphones (or even operating systems for phones like Android) than for GE to get into this business. But Google did because it's paying attention to competitors, not what customers tell it to do.
No customers told Google to develop a new browser – or operating system – which is what Chrome is about. In fact, IT departments wanted Microsoft to develop a better operating system and largely never thought of Google in the space. And no IT department asked Google to develop Google Wave – a new enterprise application which will connect users to their applications and data across the "cloud" allowing for more capability at a fraction of the cost. But Google is watching competitors, and letting them tell Google where the market is heading. Long before customers ask for these products, Google is entering the market with new solutions – the output of White Space that is disrupting existing markets.
Far too many companies spend too much time asking customers what to do. In an earlier era, IBM almost went bankrupt by listening to customers tell them to abandon PCs and stay in the mainframe business —– but that's taking the thunder away from the Forbes article. Give it a read, there's lots of good stuff about how people who listen to customers jam themselves up – and how smarter ones listen to competitors instead. (Ford, Tribune Corporation, eBay, Cisco, Dell, Salesforce.com, CSC, EDS, PWC, Dell, Sun Microsystems, Silicon Graphics and HP.)
